FAQ
Frequently asked questions about Absentra
Answers by topic: the product, the demo, pricing and privacy.
Product
Absentra is a Dutch B2B application for administrative absence registration. You record sick and recovery notifications and keep the follow-up on track. The dashboard shows where things stand. There are no fields for diagnoses, symptoms, treatments or causes of illness.
For employers, HR staff and team leads at small and medium-sized organisations who want to keep track of absence and follow it up properly. The Netherlands is currently the primary supported market.
The current version covers absence registration, administrative follow-up and a dashboard. Roles and permissions decide who sees what. Anything still in development is only shown once it is genuinely available.
Who it's for
The first product phase focuses on organisations with roughly 50 to 200 employees. That is a focus, not a hard limit. Smaller and larger organisations are welcome to explore the demo and talk their requirements through with us.
We are looking first at industry, logistics, construction, healthcare, cleaning and facility services, and professional services. In those sectors an absence notification usually passes through several teams, team leads and administrative handovers. They are research sectors, not customer references.
Not when you need a medical record, or when occupational physicians have to record diagnoses. Nor when you are looking for a payroll system, medical reintegration support inside the software, or everything an ERP or HR platform offers.
Data and privacy
The employee concerned, the start and end date of a notification, the administrative status, the department or team, and the actions still outstanding. This describes the product scope, not a complete legal list of data.
Diagnoses, symptoms, treatments, medical notes and causes of illness do not belong in Absentra. There are deliberately no fields for them.
No. Absentra covers the administrative side of absence. Medical information does not belong in an employer's registration.
Absentra has no fields for diagnoses, symptoms, treatments or causes of illness. It does process the administrative details that come with sick and recovery notifications. Under the GDPR those can qualify as data concerning health, so we protect them accordingly.
Demo
The interactive demo is separate from the production environment and uses a fictitious organisation. You click through registration, follow-up and the dashboard yourself. The demo opens in a new tab.
No. Every person, organisation and event in the demo is fictitious. Do not enter real employee data or individual absence cases.
Pilot and pricing
Free costs nothing for up to 5 active employees and 1 user. Standard costs €49 per organisation + €1 per active employee per month, excluding VAT. Enterprise is on request. The full overview is on the pricing page.
Yes. Free is meant for up to 5 active employees and 1 user, and has no end date. It is a low-threshold way to use Absentra. If you have more than 5 active employees, Standard is the better fit.
€49 per organisation + €1 per active employee per month, excluding VAT, up to a maximum of 500 active employees. With 25 active employees you pay €74 per month. The pricing page has a calculator.
Standard supports up to 25 users within the fixed price formula. There is no separate per-user charge. If you need more than 25 users, Enterprise is the better fit.
A user is someone with their own account and access to the Absentra organisation, such as an HR employee, administrator or team lead. Employees who are only registered administratively and have no login of their own do not count towards the user limit.
€149 per month excluding VAT: a €49 base amount + €1 per active employee.
Someone with an active employment contract who has not been archived. Archived employees do not count towards the price.
Free is a permanently free plan for up to 5 active employees and 1 user, with no end date. The trial is something else: 30 days of the full Standard plan, with no employee limit. For organisations with more than 5 employees, the trial is the best way to evaluate Absentra properly.
Yes. The Standard trial begins once we have reviewed and approved your request. We do not ask for a payment method up front.
We evaluate the pilot together: what worked, what was missing and what your organisation needs. If Absentra fits, you choose Standard or, with up to 5 active employees, Free. Nothing continues automatically: there is no automatic renewal.
Not yet. During the introductory phase we admit organisations in a controlled way: you send a request, we review it, and then you get access to onboarding. Paying online or signing yourself up is not possible yet.
Up to 500 active employees, Standard scales gradually: every additional active employee costs €1 per month, with no tier jumps. If you outgrow the 5 active employees of Free, Standard is the better fit. If you grow beyond 500 employees or 25 users, we agree an Enterprise proposal. We discuss the move together and existing data remains available.
No. The price is determined by the number of active employees, not by a separate price per HR or manager account. Standard includes up to 25 users, Free 1 user.
As soon as at least one of these applies: more than 500 active employees, more than 25 users, or additional technical, organisational or contractual requirements. Pricing is then on request. A dedicated environment is only possible where there is a demonstrable need.
It lets us check the setup, the security and the fit with your way of working before real data goes in. It is a short review of your request, not a bespoke project per customer.
Access and roles
The principle is simple: you only see the data and features that match your role and responsibility. A team lead, for example, sees only their own team, as far as the configured permissions allow.
Integrations
None yet. Everything on the integrations page is marked “Being researched”, from HR and payroll packages to single sign-on and calendars. We show the status per integration and call nothing available until it has been validated.
Choose “Integration request” in the contact form and put the product name of the system you want to connect in the “Current system” field. Do not share exports, screenshots or employee data.
Not yet. Signing in through Microsoft Entra ID and Google Workspace is part of our integration research.
We deliberately do not name release dates. An integration first goes through needs research, a privacy and security assessment and a technical pilot. The current status is always shown on the integrations page.
Partners
Not yet. We are exploring collaboration with payroll administrators, accountants, HR consultants and occupational health services. We deliberately have no commissions, reseller contracts or other formal partner terms yet.
Absentra only supports the administrative employer side of absence. Medical information stays with the occupational health service or physician, because Absentra is not a medical record. That separation is exactly what lets the employer and the service align on the administrative process.
Resources
In the resources section, which is open to everyone. It includes a checklist for careful administrative absence registration. You do not need to leave an email address to read it.
No. The resources section gives general product and process information, not legal, medical or occupational health advice. For legal questions, ask your own adviser.
Contact
Use the contact form on the contact page. You can request a demo, discuss a pilot, share feedback or raise an integration or partner question. Do not share names of employees on sick leave, diagnoses, symptoms, treatments, medical notes or causes of illness.
Still have a question?
Send it through the contact form. Or read how the pilot works first.